In 2020, I co-founded JustEquitable with two exceptional ombuds colleagues. Together we support organizations in strengthening their complaint handling systems through fair and independent ombuds services, custom training, and strategic advice on complaints policies and processes.
I’m honoured to serve on the Board of the Forum of Canadian Ombudsman, and to be part of the Canadian Association for Graduate Studies (CAGS) National Community of Practice on Graduate Supervision.
As an advocate for fairness, early resolution, peer support, and the ombuds profession, I enjoy sharing insights through presentations and writing, and collaborations.
I’m happy to connect to see how we can support you.
– Heather
Recent publications:
The Organizational Ombuds: Foundations, Fundamentals & The Future (International Ombuds Association, 2025) – Chapter co-authored with D.A. Graham, B. Epperson, & J. Boncompain
Are Faculty Members Fair?(Inside Higher Ed, April 2024), with B. Epperson & J.Boncompain
Supervising Conflict: A Guide for Faculty (University of Toronto Press, 2023)
Peer-to-peer conflict coaching helps students navigate the rocky seas of grad school (University Affairs magazine, February 2020)
Multi-Layer Ombudsing: ‘Just desserts’ for Ontario School Boards (Forum of Canadian Ombuds 50th anniversary winning essay, July 2015)
Supervising Conflict 