Why conflict resolution training?
We understand that every institution faces unique challenges. That’s why we customize our workshops and training sessions to meet the specific needs of your organization. We design content that’s relevant, engaging, and immediately applicable in relation to fair and equitable conflict and complaint management.
In July 2025, Heather offered a 3-part workshop Effective Complaint Handling series focused on practical strategies for managing complaints fairly and effectively:
- “Ghosted! When Complainants Disappear,” focusing on how to respond when a complainant vanishes;
- “Dealing with a Case Backlog: Strategies for Success,” offering tips to manage complaint backlogs; and
- “Anonymous Complaints: Risks & Rewards,” covering strategies for handling anonymous complaints.
Email training[at]justequitable.ca for more information about this and other custom training.
Supervising Conflict 